Guests making reservations through Campspot now have the ability to change the dates of their reservations without needing to call the park. Date changes is the first feature available in what will become a suite of self-service options for campers, and it comes right before the busy summer season as a way to help alleviate some of the phone calls that parks might otherwise receive.
We started with one of the most commonly requested tasks for operators—date changes. Our research found that 35% of reservations get edited, and the majority of the time those changes are made to the dates of the reservation. We know how important it is for you to reduce the time you spend on the phone, and how important it is for campers and guests to have more control over the details of their stay. This was the clear first step.
The more campers are able to manage their reservations for themselves, the more it frees you up for all the other tasks on your plate. The less time you need to spend on logistics, the more time you get to spend on the guest experience.
There are some criteria that reservations must meet (at this time) to be eligible for easy date changes. For example, changes must be made 21 days before the date of arrival and are not accessible on reservations made using discount or promo codes. If a reservation does not meet all criteria, the camper will be directed to get in touch with the campground to make changes.
One of our goals is to continue streamlining the booking process for both campgrounds and their guests. Our 2022 data shows that grid optimizations alone saved campgrounds more than 12,000 hours on the phone. We want that number to keep going up. The more we can help reduce friction around planning, the more you can focus on creating a truly memorable experience for your guests. This is our aim as we continue to build out the guest self-service suite: to save time for park operators and empower the guest in the process.
If you would like to learn more about how Campspot can save you time and increase revenue, contact our sales team or call 616-226-3135.