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July 29, 2020
Haley Dalian
Campspot Software interviews LE McDaniel, owner of Country Lane River Resort located in Kingston, Idaho on the Coeur d'Alene River.
Campground: Country Lane River Resort Location: Kingston, Idaho Owners: LE McDaniel & Amy Rex Website: CountryLaneRiverResort.com
Amy Rex & LE McDaniel
My mom, Amy, and I used to manage a motel in West Glacier, Montana. Within the first two years, we took the property from 1 & 2 star ratings to 4 & 5 star ratings on TripAdvisor! Because we had so many ideas, we decided we wanted something of our own and to expand.
We are a year-round RV and camping resort located on the Coeur d’Alene River in northern Idaho. We have a full bar, a restaurant with homemade cooking, lodging at our River Inn, an expansive game room, and plenty of parking. We also have space for beautiful weddings or special events and a large stage for performances. Country Lane is open 365 days starting at 7:30am for breakfast every day — we stay busy! We’re very family-oriented and look forward to hosting the camping groups that want to join in on our activities and fun.
When my mom and I were managing the Vista Motel in Montana, we wanted to buy it, but the owner wouldn’t take our offer; she wanted more. Mom drove around for months looking for the right property. Finally, she found Country Lane just over the state border in Idaho and now here we are!
Country Lane River Resort
Campspot’s support team is accessible every day, even on Sundays. The moment I need something, Campspot is right on it. I’ve had customers comment on how quickly I could get back to them, and that’s because Campspot was so quick to get back with me.
That I get to wear “all the hats!” Being the owner makes wearing so many hats each day very exhausting, but it is also very rewarding and certainly never boring.
Knowing when the customer is wrong. Our campground used to be a party place, but we are gradually making it more family-oriented. I know you never want to lose customers, but when those few customers are disturbing our other customers, then tough calls need to be made.
To have tough skin. Since owning a bar, I’ve learned to balance each situation against both my emotions in the moment and the customer service-centered environment where our business exists. Everyone is looking to make suggestions or even ask for freebies, but as a new business, we need to stick to our guns and do what we believe is right for our resort and its future.
In 2019, we hosted a fireworks show with all of our campers for the Fourth of July. We had people coming up to us saying that it was the best Fourth of July Country Lane ever had. We didn’t think we’d hear that about any holiday for a few years because the previous owners were well known for their parties. We were proud to host such a great show and live up to the previous owners’ legacy. We love sharing stories from members of the Campspot Family. If you’d like us to showcase your park for free and share with the world what makes your park special, email us at marketing@campspot.com to get started!
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